Terms of Use

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Terms of Use

Last updated: [06 Dec 2025]

Welcome to Yao Base Camp (“we”, “us”, “our”). These Terms of Use (“Terms”) govern your access to and use of our website yaobasecamp.com and https://yao.tulyarthdigiweb.com/ (collectively, the “Website”), as well as any bookings and services made through the Website.

By accessing or using the Website, creating an account, or making a booking, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Yao Base Camp

Yao Base Camp is a resort located at:

Yao Base Camp

Bhatta Fall, Bhatta Gaon, Mussoorie,

Kyar Kulti Bhatta, Uttarakhand 248179, India

For any queries, you can contact us at:

Email: basecampyao@gmail.com.com
Phone / WhatsApp: +91 7300789151, +91 9058080809, +91 8923411256

Eligibility

By using our Website and services, you confirm that:

You are at least 18 years of age.
You have the legal capacity to enter into a binding contract under applicable law.
You will use the Website and services in compliance with these Terms and all applicable laws and regulations.

If you are making a booking on behalf of another person, you represent that you have the authority to act on their behalf and that they also agree to these Terms.

User Account Registration

To book a stay via the Website, you are required to create an account.

When creating and maintaining your account:

You must provide accurate, current, and complete information (such as your full name, mobile number, and email address).
You must create a secure password and keep your login credentials confidential.
You are responsible for all activities that occur under your account.
You agree to notify us immediately at support@yaobasecamp.com if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate your account if we believe that the information provided is inaccurate, or if there is any misuse of the Website or violation of these Terms.

Bookings & Reservations

Booking Process

Bookings can be made online through our Website after you create and log in to your account.

At the time of booking, you will be required to select your dates, room type, number of guests, and any other details requested.

A booking is considered “confirmed” only after:

You have completed the payment using our payment gateway, and
You receive a booking confirmation email/notification from us.

Information Accuracy

You are solely responsible for ensuring that all booking details (dates, number of guests, contact details, etc.) are correct.

If you notice any mistake, you must contact us immediately via email or phone. Changes are subject to availability, our policies, and any applicable charges.

Check-in Requirements

At check-in, guests may be required to:

Present a valid government-issued photo ID (as per Indian regulations).
Provide booking confirmation details.

We reserve the right to refuse check-in if:

Required identification is not provided;
The person checking in is under 18 years of age without a responsible adult; or
There is any suspicion of fraudulent booking or misuse.

Room Rates, Taxes & Payments

Room Rates

Room rates displayed on the Website are subject to availability and may vary based on dates, season, occupancy, and other factors.

We reserve the right to change room rates at any time. However, the rate applicable to your booking will be the rate shown at the time of final payment and confirmation.

Taxes & Other Charges

Rates may be inclusive or exclusive of applicable taxes (such as GST) and other charges.

Any applicable taxes, fees, or charges will be displayed at the time of booking and added to the final payable amount, where required by law.

Payment Gateway

All online payments are processed through a payment gateway provided by ICICI Bank (or its authorised partners).

By making a payment, you agree to the terms and conditions and privacy policy of the payment gateway.

We do not store your card details (such as full card number, CVV) on our servers. Payment information is handled directly by the payment gateway.

Payment Failures & Disputes

If the payment fails but is debited from your bank/card, you should first check with your bank/payment provider.

If you do not receive a booking confirmation despite a successful debit, please contact us with proof of payment.

In case of any dispute regarding payments, our decision, based on payment gateway and bank records, will be final and binding, subject to applicable laws.

Cancellations, Modifications & Refunds

Your rights regarding cancellation, modification, and refund of bookings are governed by our Refund Policy, which is a part of these Terms.

Before making a booking, you are required to review and accept our Refund Policy.
By completing a booking, you acknowledge that you have read, understood, and agreed to the Refund Policy applicable to your booking.

(We’ll draft your dedicated Refund Policy next, which you can cross-link from here.)

Guest Conduct & House Rules

When staying at Yao Base Camp, you agree to follow all house rules and instructions communicated by our staff, which may include but are not limited to:

1. Prohibition of illegal activities

No involvement in unlawful activities on the property.
No possession or use of illegal substances.

2. Safety & security

Complying with safety guidelines (use of balconies, common areas, etc.).
Respecting the privacy and safety of other guests and staff.

3. Noise & disturbance

Avoiding excessive noise or disturbance, especially during designated quiet hours.

4. Damage to property

You are responsible for any damage to rooms, furnishings, or property caused by you or your accompanying guests.
We reserve the right to charge you for repair/replacement as per our assessment and applicable laws.

5. Compliance with local laws

Guests are expected to comply with all applicable laws and local regulations.

We reserve the right to refuse service, cancel a booking, or request a guest to leave the property without refund if:

There is a significant breach of house rules or these Terms;
The guest’s behaviour is abusive, threatening, unsafe, or causes disturbance or damage;
There is any indication of fraudulent booking or misuse of our services.

Website Usage Rules

When using our Website, you agree not to:

Use the Website for any unlawful purpose or in violation of applicable laws and regulations.
Attempt to interfere with or compromise the security or integrity of the Website, servers, or networks.
Attempt to gain unauthorised access to other users’ accounts or personal data.
Use any automated tools (bots, scripts, scrapers) to access, monitor, or copy any part of the Website without our prior written permission.
Upload, transmit, or share any content that is:

Offensive, abusive, defamatory, or obscene;
Infringing on the intellectual property or privacy rights of others.

We may, at our discretion, restrict or terminate access to the Website if we believe there has been a violation of these rules.

Intellectual Property

Unless otherwise stated:

All content on the Website, including text, photos, images, logos, graphics, layout, and design, is owned by or licensed to Yao Base Camp.
All such content is protected by applicable copyright, trademark, and other intellectual property laws.

You are permitted to:

View the Website on your personal device;
Print or download extracts for your personal, non-commercial use only.

You are not permitted to:

Copy, reproduce, modify, distribute, display, or exploit any part of the Website for commercial purposes without our prior written consent.
Use our name, logo, images, or branding in any way that may cause confusion or suggest endorsement, without permission.

Privacy

Your use of the Website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using the Website and services, you acknowledge that you have read and understood our Privacy Policy and agree to our handling of your data as described there.

Third-Party Services & Links

The Website may include:

Links to third-party websites or services (such as payment gateways, map services, social media, etc.).
Embedded services such as WhatsApp chat or analytics tools.

We do not control and are not responsible for:

The content, privacy policies, or practices of third-party websites or services.

Limitation of Liability

To the maximum extent permitted by applicable law:

No warranty

The Website and services are provided on an “as-is” and “as-available” basis.
We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

Indirect damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, arising out of or in connection with:

Your use or inability to use the Website;
Any booking, stay, or service related to Yao Base Camp;
Any unauthorised access or alteration of your transmissions or data.

Overall limitation

Our total aggregate liability to you, for any and all claims arising out of or related to your use of the Website and services, shall not exceed the total amount paid by you to us for the relevant booking or service giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, defend, and hold harmless Yao Base Camp, its owners, management, and staff from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Website or services;
Any breach of these Terms;
Any violation of applicable laws or third-party rights by you.

Changes to the Website & Services

We may, at any time and without prior notice:

Modify, update, or discontinue any part of the Website or services;
Change room types, amenities, pricing, or availability.

We will honour confirmed bookings as per the terms applicable at the time of booking, subject to events beyond our reasonable control (see Force Majeure below).

Force Majeure

We are not liable for any failure or delay in performing our obligations (including providing accommodation) where such failure or delay results from events beyond our reasonable control, including but not limited to:

Natural disasters, floods, landslides, earthquakes;
Fire, explosions;
War, terrorism, civil unrest;
Government actions, regulations, or travel restrictions;
Epidemics, pandemics, or public health emergencies;
Power outages, network failures, or major technical disruptions.

In such cases, we will make reasonable efforts to inform you and, where possible, offer alternative dates or solutions in line with our policies and applicable law.

Changes to These Terms

We may update or revise these Terms from time to time.

Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the Website and services after changes are posted constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically.

Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any dispute arising out of or relating to these Terms, your use of the Website, or any booking or stay at Yao Base Camp shall be subject to the exclusive jurisdiction of the competent courts at Dehradun, Uttarakhand, India.

Contact Us

If you have any questions or concerns about these Terms, you can contact us at:

Yao Base Camp