Privacy Policy

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Privacy Policy

Last updated: [06 Dec 2025]

Yao Base Camp (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yaobasecamp.com and https://yao.tulyarthdigiweb.com/ (collectively, the “Website”), create an account, and make bookings with us for stays at our resort located at:

Yao Base Camp
Bhatta Fall, Bhatta Gaon, Mussoorie,
Kyar Kulti Bhatta, Uttarakhand 248179, India

By using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

Who We Are & Contact Details

Legal Entity Name: Yao Base Camp
Resort Address: Bhatta Fall, Bhatta Gaon, Mussoorie, Kyar Kulti Bhatta, Uttarakhand 248179
Support Email: basecampyao@gmail.com.com
Phone / WhatsApp: +91 7300789151, +91 9058080809, +91 8923411256

For any privacy-related questions, requests, or complaints, you can contact us at the above details.

Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors to our Website
Guests who create an account and/or book a stay with us
People who contact us via phone, WhatsApp, email or our online contact options

This Policy does not apply to third-party websites, services, or platforms that we do not own or control.

Information We Collect

Information You Provide Directly

When you use our Website and services, we may collect the following information that you voluntarily provide:

Account creation & booking details

Full name of the guest
Mobile number
Email address
Password (choosen by you for your account)
Booking details (such as check-in and check-out dates, room type, number of guests, etc.)

Communications & support

Information you provide when you contact us via:

Phone call
WhatsApp
Email

Any additional details you choose to share in your message (queries, feedback, special requests, etc.)

On-property information

Guest ID proofs (e.g., government-issued identity documents) as required by law and for verification at check-in
Vehicle numbers when you arrive at the property

Information Collected Automatically

When you visit or use our Website, certain information may be collected automatically using cookies and similar technologies:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and interaction with content
Referring website/URL

This is primarily collected through:

Google Analytics
Marketing pixels (such as Google Ads Pixel and Facebook/Meta Pixel)

CCTV Footage

Our resort premises are equipped with CCTV cameras for security and safety purposes. These may capture:

Video footage of guests and visitors in common areas
Vehicles entering or exiting the property (including vehicle numbers)

CCTV monitoring is done in accordance with applicable laws and for the security of guests, staff, and property.

How We Use Your Information

We use the collected information for purposes including, but not limited to:

Booking & account management

Creating and managing your user account on our Website
Processing and confirming room bookings and payments
Communicating booking status, updates, and confirmations

Customer support and communication

Responding to your queries, requests, or complaints via phone, WhatsApp, or email
Sending important service-related messages (such as booking changes, policy updates, etc.)

Legal and security purposes

Verifying identity and maintaining mandatory guest records
Sharing information with local authorities/police when required by applicable law
Ensuring the safety and security of guests, staff, and property (including through CCTV)

Analytics, performance, and marketing

Understanding how users interact with our Website
Improving our Website, services, and guest experience
Running remarketing or targeted advertising campaigns via Google Ads, Facebook/Meta, and similar platforms (where permitted)

We do not sell your personal information to third parties.

Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to:

Keep you logged in to your account
Remember your preferences
Analyse traffic and usage patterns (via Google Analytics)
Run marketing and remarketing campaigns (via Google Ads and Facebook/Meta pixels)

You can manage or disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.

Payment Information

We use the ICICI Bank payment gateway (or its authorised payment partners) to process online payments.

We do not store your card details (such as full card numbers, CVV, etc.) on our servers.
All sensitive payment information is handled directly by the payment gateway using its secure, PCI-DSS compliant systems.

We only receive limited information necessary to confirm the payment status (such as transaction ID, amount, and status).

How We Share Your Information

We may share your information in the following situations:

With service providers (limited and necessary)

With payment gateway providers to process payments
With hosting, analytics, or technical service providers helping us run the Website

With local authorities / police

Where required by applicable laws and regulations in India, especially regarding guest identity records, security, and compliance.

Legal obligations

When we are required to comply with a legal obligation, court order, or government request
To detect, prevent, or respond to fraud, security issues, or violations of our terms

We do not share guest details with third-party booking platforms (such as Booking.com, Airbnb, MakeMyTrip, etc.), as we are not listed on them.

We do not currently share data with external marketing agencies or email providers like Mailchimp or Sendinblue.

Data Retention

We retain guest booking records and account details for an indefinite period (lifetime), unless applicable law requires a specific retention period or you request deletion (see below).
CCTV footage may be retained for a limited period as per our internal security policies and legal requirements, after which it may be overwritten or securely deleted.
ID proofs and records required by local authorities/police may be stored for as long as required under applicable law.

If you request deletion of your data:

We will process your request and delete your data within 90 days, subject to:
Any ongoing disputes or issues
Any legal obligation to retain certain information

Some data may be retained in anonymised or aggregated form, which does not personally identify you.

Your Rights & Choices

Subject to applicable laws, you may have the following rights in relation to your personal data:

Access: You can request to know what personal data we hold about you.
Correction: You can ask us to correct inaccurate or incomplete information.
Deletion: You can request deletion of your account and personal data, subject to legal and security requirements.
Withdrawal of consent: If we are processing your data based on your consent (e.g., marketing), you can withdraw your consent at any time.

To exercise any of these rights, you can contact us at support@yaobasecamp.com or via our phone/WhatsApp numbers. We may need to verify your identity before responding to your request.

Security of Your Information

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including:

Secure servers and restricted access to stored data
Secure handling and storage of guest ID proofs
Use of reputable third-party providers (e.g., payment gateway, hosting)

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children’s Privacy

Our Website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

If you believe that a child has provided us with personal data, please contact us at support@yaobasecamp.com.

WhatsApp & Other Communication Channels

When you click on our WhatsApp links or contact us via WhatsApp:

Your interaction is also subject to WhatsApp’s own privacy policy and terms of service.
Any information you share with us via WhatsApp will be used to respond to your queries, manage bookings, and provide support.

Similarly, when you call us or email us, we will use the information shared to respond to your communication and maintain records where necessary.

Third-Party Links

Our Website may contain links to other websites or services that are not operated by us.

We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to review their privacy policies independently.

International Data Transfers

Our servers and primary operations are based in India. However, some of our service providers (such as cloud hosting, analytics, or payment providers) may store or process data in other jurisdictions.

By using our Website and services, you consent to the possible transfer of your information to servers located outside India, subject to applicable data protection laws.

Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India.

Any disputes arising in relation to this Policy or your use of our Website will be subject to the exclusive jurisdiction of the competent courts at Dehradun, Uttarakhand, India.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: